Chat4 Owner Helper for properties(hotels, villas) owners, Online Support Chat, Web-Widget, Online Reception, Viber, Telegram, Messenger

  • infoHow it worksexpand_more

    - Without coding - Without bots creating - Without any extra apps

    - Viber, Telegram, Facebook Messenger chatting for both customers and your agents

    - Web-Messenger with extended features for agents

    - Unlimited agents in any subscription plan

    - Online Remote Reception for your Property
      visibilitytry Demo Online Reception for hotel

    - 24/7 Online Frontdesk for your Property

    - Live Chat Widget for your Website
      visibilitytry Web-Widget in the right bottom corner of the screen

    - 2 in 1 ! Include access to our modern Multi-properties Management System with a booking engine
      visibilityCheck our Multi-properties Management System

    - Lowest prices on the market
      visibilitysee our Plans and Pricing

    contact_support
    feedback
    Your   Customers
    Your   Support   Team

    - Online Remote Reception for your Property

    • 24/7 accessible to your guest around the clock on his devices
    • Stay close to your client at all stages of the trip - from booking to hotel room
    • Live Chat, Weather Forecast
    • Navigation to the hotel and nearby parking lots
    • Useful places (restaurants, attractions, etc.)
    • Fully customizable appearance and functionality of the Online Reception

    - 24/7 in touch with guests

    • Signs at the reception for connecting to Wi-Fi and Online-Reception
    • Stickers and signs for Wi-Fi connection and Online-Reception in the hotel rooms
    • Free production-ready design of Signs for you

    - 24/7 Online Frontdesk for your Property

    • Video chat with hotel staff
    • Online reception at night
    • Reducing the cost of reception staff
    • COVID-19 Safety
    We offer two free months of service
    Your free trial allows you to experience our entire service
    Start your free trial 
  • help_outlineFAQ Frequently Asked Questionsexpand_more
    General Questions
    Chat List
    Create new chat
    Click the button `Create new chat`.
    Fill in all the fields of the form.
    Save the form.
    How many chats can I create?
    The number of chats depends on the selected subscription type.
    Settings
    Operators
    Connect operator
    Click `Links and QR codes to connect support team members.`
    Connect the operator in several ways:
    1. Provide your operator for scanning the QR-code of a convenient communication channel in the form of a picture or photo.
    & emsp; Click on it with the right mouse button and select `Save image as ...`
    2. Follow the direct link of a convenient communication channel.
    3. Copy the link to the clipboard and send it to the operator by email or in any other convenient way.
    Set the operator access level.
    Select the one you need in the window:
    1. SUPERVISOR - communicates with clients in the chat and monitors the work of operators.
    2. operator - only communicates with clients in the chat.
    How many operators can I connect?
    The number of operators is not limited.
    General Profile Settings
    Profile
    Correct the information entered during registration.
    Customize the user menu in chat
    Slide the switches to display the desired information in the chat.
    Operating hours
    Set the switch to the desired position:
    1. Around the clock - if operators can respond to customers at any time of the day.
    2. Schedule - set working hours daily and schedule operator days off.
    & emsp; a) Select the behavior of the widget outside of working hours in the window.
    & emsp; & emsp; You can change the basic text of the message about the unavailability of the widget and sending an e-mail.
    & emsp; b) Select the behavior of messengers in the box after hours.
    & emsp; & emsp; You can change the basic text of the message about the unavailability of instant messengers.
    Notifications for unanswered messages
    Enable (switch to the right) or disable (switch to the left) the reminder.
    1. First reminder - set the switch to the desired position and specify the delay interval in minutes.
    2. Second reminder - set the switch to the desired position and specify the delay interval in minutes.
    Bots
    - Connect Viber, Telegram or Facebook messengers to the chat:
    & emsp; 1. Via CHAT4 gateway by moving the switch to the left.
    & emsp; 2. Through your bot, move the switch to the right and write the code in the `token` field.

    - Connect clients to the chat in several ways:
    & emsp; 1. Provide for scanning the QR-code of a convenient communication channel in the form of a picture or photo.
    & emsp; & emsp; Click on it with the right mouse button and select `Save picture as ...`
    & emsp; 2. Send the client a direct link to a convenient communication channel in any convenient way.
    Widget
    Widget
    Adjust the view of the widget:
    & emsp; 1. Button shape - section“ Button corners radius ”.
    & emsp; 2. Button Color - Button Background palette.
    & emsp; 3. Image inside the button - section“ Widget button icon ”.
    & emsp; & emsp; You can enable“ Custom button icon ”by specifying the link (URL) of the image.
    & emsp; 4. The size of the image inside the button - section `Icon size`.
    Widget slider
    Adjust the button slider view:
    & emsp; 1. Slider color - section“ Slider ”, palette“ Background ”.
    & emsp; 2. Slider text color - Slider section, Text Color palette.
    & emsp; 3. Slider text - You can change the base text.
    Web chat
    Adjust the type of Web chat:
    & emsp; 1. Header Background Palette.
    & emsp; 2. Header Color palette.
    & emsp; 3. Submit Icon palette.
    & emsp; 4. Close Icon Palette.
    Channels
    Connect the communication channels convenient for you:
    & emsp; - Enable - Move the switch to the right.
    & emsp; - Disable - move the switch to the left.
    Place the widget on your site
    Click `Copy to clipboard` and paste the code right before the closing HTML tag .
    Reception
    Reception settings
    Customize the appearance of your remote Reception
    - Title - You can correct the base text.
    & emsp; ATTENTION: the {name} field will contain the chat name specified during registration.
    - Heading - You can correct the base text.
    & emsp; ATTENTION: the {website} field will contain the address of your site specified during registration.
    - Useful information - add any information useful from your point of view for your clients.
    - Move the switches to the right to show the ADDRESS, LOCAL TIME, WEATHER and USEFUL LOCATIONS on the Remote Front Desk
    - Choose the color of the background, frame, title, using the appropriate palettes.
    - Set the initial state of the widget in the lower right corner of the Remote Reception using the radio button.
    Your object on the map
    Find your object on Google map or put a point on the map.
    Enter a short name and confirm.
    Points of Interest
    Click on the arrow on the right in the blue field to select a category of places.
    Available categories: HOW TO GET THERE, TRANSPORTATION, FOOD DELIVERY, RESTAURANTS, HEALTH, SHOPS
    & emsp; - Add partner objects for the convenience of your customers - click the“ + ”field.
    & emsp; - Correct - click the `edit` icon.
    & emsp; - Open objects on the map - click the `open on the map` icon.
    & emsp; - Remove objects on the map - click the `delete` icon.
    Share the link to the Reception with your clients
    - Copy the link and send it to your clients in any convenient way.
    - Click on the QR code, select SAVE and share this file with your clients in any convenient way.
    Administrators
    Add administrator
    Press the button `Add new Administrator` and enter his email.
Incoming Audio/Video call
Chat
Name Name
videocam
Video
mic
Audio
do_not_disturb
Ignore