Thank you for choosing to stay with us at Sutor Chic Manor Hotel.
Listed below are the hotel policies and procedures, please read them carefully.
By reading and signing your hotel registration card at check-in or by booking a reservation on our website, you are agreeing to abide by all our hotel policies and procedures and accepting all responsibility for the reservation.

CHECK-IN
Check-in is any time after 3 PM (15:00).
Guest will be required to complete online regisgtration before arival or to present a valid piece of government issued photo ID. Fot early check-in contact us in 24 hours before arrival. Early check-in is not guaranteed.
CHECK-OUT
Check-out is at 12 AM (12:00).
If you require a later check-out, please contact us in 24 hours before ddeparture, and we will do our best to accommodate. Late check-our are not guaranteed.
Charges will be applicable.
CANCELLATION POLICY
Depending on the fare, different cancellation policies may apply.
You will find the exact cancellation details on your booking confirmation.
PET POLICIES
Unfortunatly pets are not allowed.
SMOKING POLICIES
We are a 100% non-smoking hotel.
Smoking is prohibited at all times except outside areas.
If smoking has taken place in any inside common area or room, a fine of 300 euro will be applied.
AGE RESTRICTIONS
Guests must be 18 years or older to check in without a parent or legal guardian.
A valid government issued photo ID must be presented at the time of check in for age verification.
NO IN-ROOM PARTY POLICY
NO PARTYING ALLOWED AT ANY TIME.
To ensure the enjoyment and to protect the hotel and our guests, this policy is strictly enforced.
In the event of a disturbance one warning will be given to reduce noise.
If this warning is not followed, the guest will forfeit all fees and must leave the hotel immediately.
PAYMENT POLICY
In order for guest accommodations to be confirmed, at the time of check in all sufficient credit credentials for payment must be provided.
When a debit or credit card is presented for authorization, please be advised that a pre-authorization will be taken.
Any applicable guest room charges, and taxes will be placed on the authorized credit card.
Accepted Payment Types: Debit, VISA, MasterCard, Discover Card, Union Pay
If determined that damages have taken place at the Hotel by the Guest, the Hotel reserves all right to deduct from the Security Deposit/Pre-Authorization.
The Guest also acknowledges and agrees that the Security Deposit amount will not limit the right of the Hotel to exercise or pursue any remedy available in law or in equity for breach of this agreement, including, but not limited to, damages on appliances or finishes, furniture, or any other costs or losses resulting from the negligence of the Guest.
The Guest hereby also agrees that any lost or damaged keys, TV remotes, blow dryers, irons, will be replaced at Guest(s) cost and will be deducted.
The penalty for lost keys is $50.

Sutor Chic Manor
13 Minoos str., 74100 Rethymno
Crete Island, Greece
Tel: +30 698 719-07-40
E-Mail: book@sutormanor.com
Url: www.sutormanor.com

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