List of all team members (users) who have access to the Project.
In the upper right corner is the button Add User allows to add a new member.
The Edit user button allows you to set the name and nickname of the team member.' + '
The Channels button allows to configure the Channels through which the team member will receive notifications of new messages.
The Delete user button allows to delete User from the Project

Our server notifies team members of new messages via push notifications and/or notifications to one of the messenger apps.` +
On this page, you can set up channels for receiving notifications and connect, if necessary, one of the standard messengers (Viber, Telegram, Facebook Messenger).
More details here

Note for owners of iOS devices (iphone, ipad)

PWA (Progressive Web Application) ensures fast and reliable operation of our service on any device with the ability to receive Push Notifications without the need to install additional applications. Takes up minimal space in memory.

There may be some restrictions depending on the device type. For uninterrupted notifications, make sure the service is properly configured

• Android devices: Push Notification always come regardless of whether the device is turned on or off and whether PWA launched or our website is open in a browser.
  After installing PWA on your Android device, make sure that notifications are allowed in the PWA system settings.
• Windows devices: Push Notification only come when a web browser is running, but regardless of whether PVA is launched or our site is open in a browser.
  Make sure that notifications are allowed for our site and/or installed PWA
  If only Windows device is used to receive Push Notifications, it is recommended to additionally connect the channel through any of the messengers (Viber, Telegram, Facebook Messenger).
  Install the corresponding messenger application on the same Windows device. In this case, notifications will come through the messenger and will not be lost if the browser is not running.
  When you click on the received notification in the messenger, our PWA will be launched and the corresponding chat is open in Team Messenger
• iOS devices: there is a limitation of receiving Push Notifications for PWA applications. This restriction must be lifted soon
  To ensure the receipt of Push Notifications at the moment, we have implemented a gateway through Viber, Telegram and Facebook Messenger
  You need to connect any messenger app convenient for you from this list in the settings. After that, Push Notifications to your device will begin to arrive in the connected application. When you click on the incoming notification, Team Messenger will be launched in the chat of the corresponding customer

Push Notifications will be sent to your Viber client app

Push Notifications will be sent to your Telegram client app

Push Notifications will be sent to your Facebook Messenger client app

Key parameters of the Project
Make sure all fields are filled in correctly. This information is used in many modes including the Online Reception and is visible to your customers

Your team's schedule
Allows you to configure working hours when your team agents can respond to chat messages and non-working hours when the customers receives an appropriate notification and an offer to send an email (depending on settings)
For this feature to work correctly, make sure the timezone is set correctly to match the actual location of your team staff.

If the customer has not been answered within a certain period of time, our service can send a notification of an unanswered message to your team members.
In this section you can configure how this feature should work.

In order to enable customers to connect to the chat through their messenger applications (Viber, Telegram, Facebook Messenger), we use our gateway bots configured by us in these platforms.
In addition, we provide you with the opportunity to use your own bots for this.
In this case, the customer, when connecting via the messenger app (Viber, Telegram, Facebook Messenger), will see your logo and your project name instead of Smart4.

To use your bot instead of our universal gateway, use the token that you will receive after creating the bot on the corresponding platform
You don't need to configure or code anything other than creating a bot. Our system will use its own code to provide a connection of customers through your botBelow you will find links for creating your bots.

• Viber: Create a bot here
  Note: an active Viber account is needed to receive the login code to access the bot creation page.
• Telegram: Create a bot here
• Facebook Messenger: Create a bot here
  Unfortunately, we are still finalizing this feature for Facebook Messenger.
  Using the custom bot itself for Facebook Messenger is currently impossible.
  Sorry for the inconvenience.

Complete and permanent deletion of an open project

In this section you will find the source HTML code that you need to place in the code of the pages of your website on which the Widget should function.
Before copying the code, you can change the settings, which may differ for different pages of your site.
These changes will immediately be written into the body of the code.

• Widget initial state: determines the initial state and visibility of the widget when the page is opened
• Tags: Allows you to add unique tags for different pages of your site. Tags allow to determine from which page of the website the chat widget was opened
• Note: These settings make changes directly to the HTML code.
  Any changes to the settings must be done before copying the code.

The channels that the Widget will offer customers to connect to.
Recommendations:

• For a Widget used to support website visitors, only use the Web Chat channelwith the Audio/Video optionswitched off
• For a Widget used for hotels/villas or for car rental companies on the website or/and in the Online Reception use All Channels
• Switch off the Phone Channelif you don't want the Widget to allow users to call you

You can set up the Widget to identify customers who have already authenticated on your website.
To set up integration,provide the URL of the your backend service

When an unknown customer tries to connect to the Live Chat, the Widget will try to send POST request to your backend service.
If the request returns the correct response, the Widget will use the response data to automatically authenticate the customer.
Agents in the Team Messenger can then have confidence about who they are talking to.

Because the POST request is executed in the scope of your web page, it will contain all the cookies of your domain, which will allow your backend to identify the customer.

Request response format:

• If your backend service could not identify the customer:
  { 'ok': false }
• if your backend service successfully identified the customer:
  {
   'ok': true
   'id': Customer ID in your system,
   'name': Customer full name
  }

Example of successful response:

Often the agent that is chatting with the customer needs additional information, such as customers's subscription plan or whether subscription has expired.

If you configured Customer Identification integration, our service will get the uniq customers's ID in your system.
And it will be able to request additional information about the customer from your backend by passing this id.
This information will be available to the agent in the Team Messenger.

When invoking a request, our service will send the payload {'id': 'Customer ID'}, where id is the identifier that your backend returns for the corresponding customer in the Customer Identification request

Example of successful response:

Here you can configure basic widget settings, such as:

• floating icon
• colors
• welcome message
• customer authentication
• etc

On the right side of the screen, your website with an integrated Live Chat Widget will be available to you, where all the changes made in the settings will be updated in real time.

You can fully configure what it looks like and what information does your Online Reception contain.
On this page you can set up:

• Text of the title, invitation and of the useful information
• Location of your property on the map
• Useful points (places) of interest (POI)
• Text and background colors for each block
• Initial state of the Widget in the Online Reception
• QR plates and sticker with QR-code editor

On this page you can set up:

• Text of the title, invitation and of the useful information
• Location of your property on the map
• Useful points (places) of interest (POI)
• Text and background colors for each block
• Initial state of the Widget in the Online Reception
• QR plates and sticker with QR-code editor

On the right side of the screen, you will see your Online Reception, where all the changes made in the settings will be updated in real time.
Pay attention to the device type buttonsphone_androidtablet_macdesktop_windows
They allow you to see how your Online Reception looks on different types of devices.

Specify the exact location of your object (hotel, villas, office, etc.) on the map.
This will allow our service to determine your timezone, weather, etc.

In this section, you can configure information about the Guest Services.
These places will be displayed in the Online Reception and allow your customers

• Get the address and phone of the place
• Open website of the place
• Get place location on the map
• Use GPS navigation to the selected place

You can distribute places by category and easy to sort them.

For accommodation facilities, this is a great opportunity to provide guests with accurate details about how to drive/walk to the object where the nearest parking is located, etc.Also, guests will be grateful for information on taxi and transfer services, about the best restaurants, spa, fitness centers and shops in the district.

For car rental companies this is a great opportunity to provide customers with accurate details about the pick-up and drop-off points of the car, parking and gas station locations

In this section, you can set up the information blocks and colors of the Online reception.

Information blocks:

• At a Glance: Information block containing the city name, local time, current weather and sunrise/sunset time
• Local time: Displaying the current time in a At a Glance block
• Guest Services Directory: Information block containing the Guest Services Directory
• Weather: Information block containing the current local weather, hourly and daily forecast
  Note:The location for determining the weather can be linked to the location of your property on the map (for hotels, villas) or to the actual GPS location of the device on which the Online Reception is opened (for clients of car rental companies)
• My Reservation: Link for the hotel/villa guest, displayed at the top right, where guest can open booking details

Customize the color of any element
All changes will be immediately displayed in the "Guest App" visualisation on the right.
Don't forget to save your changes.

This section allows you to set up and get the QR-code that should be placed on stickers, plates, etc.Your customers by scanning this QR-code will be able to open your Online Reception.
br>Print or order from the agency plates and stickers with the QR-code
You can use the built-in editor to design your QR-code signs and stickers.
You can also download ready-made QR-code and order the production of plates and stickers in a professional agency

SettingsCustom Url
QR code
Link
Tags

The QR-code Editor allows you to prepare the design of your stickers and plates for self-printing
You can add any text, logo, change colors, etc.
Then you can export to PNG and PDF or print the sticker on your printer

Specify the exact location of your object (hotel, villas, office, etc.) on the map.
This will allow our service to determine your timezone, weather, etc.

In this section, you can configure information about the Guest Services Directory.
This Directory will be displayed in the Online Reception and allow your customers

• Get the address and phone of the place
• Open website of the place
• Get place location on the map
• Use GPS navigation to the selected place
• and more

You can distribute places by category and easy to sort them.

For accommodation facilities, this is a great opportunity to provide guests with accurate details about how to drive/walk to the object where the nearest parking is located, etc.Also, guests will be grateful for information on taxi and transfer services, about the best restaurants, spa, fitness centers and shops in the district.

For car rental companies this is a great opportunity to provide customers with accurate details about the pick-up and drop-off points of the car, parking and gas station locations